Spinyoo Privacy Policy
At Spinyoo Online Casino, we are committed to protecting your personal data and respecting your privacy at every step of your experience with us. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website at spinyoo.com or use any of our services. By accessing Spinyoo Casino and creating an account, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions.
Who We Are
Spinyoo Online Casino is operated by White Hat Gaming Limited, a company licensed and regulated under MGA/B2C/370/2017 issued by the Malta Gaming Authority. At Spinyoo Casino, we act as the data controller responsible for your personal information. If you need to reach us regarding any privacy matter, you can contact our support team at support@spinyoo.com or via the 24/7 live chat available on our platform.
Information We Collect
When you register and use our Spinyoo Online Casino services, we may collect the following types of personal information:
- Full name, date of birth, and contact details including email address and phone number
- Billing address and country of residence
- Payment information, including details related to transactions made via Interac, Apple Pay, Visa, Mastercard, or MuchBetter
- Username, password, and account preferences set during your Spinyoo login process
- Identity verification documents required by our regulatory obligations
- Gaming history, session data, and activity logs on our platform
- Device information, IP address, browser type, and usage data collected via cookies and similar technologies
- Communications you send us through email or live chat support
At Spinyoo Casino, we only collect data that is necessary, relevant, and proportionate to the purposes for which it is processed. We do not collect sensitive data unnecessarily, and we take all reasonable steps to keep your information accurate and up to date.
How We Use Your Information
We at Spinyoo Online Casino use your personal data for the following purposes:
- To create and manage your player account, including your Spinyoo login credentials
- To process deposits and withdrawals in CAD, NZD, and USD currencies
- To verify your identity and comply with our anti-money laundering and responsible gaming obligations under our MGA license
- To provide you with access to our 3,500+ games, including slots, live casino, blackjack, roulette, baccarat, and video poker
- To administer bonuses such as the Spinyoo sign up bonus, welcome package up to $2,000 + 100 Spins, and Yoo Club loyalty rewards
- To send you promotional communications about Spinyoo casino bonus offers, including the Spinyoo bonus Canada promotions and other eligible rewards — only where you have provided your consent
- To improve and personalize your experience on our desktop and mobile platform
- To detect fraud, prevent security breaches, and ensure fair play across our gaming environment
- To respond to your customer support inquiries submitted via email or live chat
- To comply with applicable legal obligations in jurisdictions where we operate, including Canada and New Zealand
Legal Basis for Processing
Our Spinyoo Casino operations rely on several legal grounds for processing your personal data. We process information based on contractual necessity — meaning we need your data to provide you with the services you've requested. We also process data on the basis of legal obligations we must comply with as a licensed casino operator. In some cases, we process data based on our legitimate interests, such as fraud prevention and network security. Where required, we will ask for your explicit consent before processing data for marketing purposes.
Cookies and Tracking Technologies
At Spinyoo Online Casino, we use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how players interact with our platform. Cookies help us remember your preferences and keep you securely logged into your account. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.
Our Spinyoo Casino platform uses the following categories of cookies:
- Essential cookies: Required for the website to function correctly and enable your Spinyoo casino login
- Analytical cookies: Help us understand how visitors use our site so we can improve performance
- Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns
- Functional cookies: Enable personalized features and remember your account preferences
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.
Sharing Your Information
We do not sell or rent your personal data to third parties. However, we at Spinyoo Online Casino may share your information with trusted partners in the following circumstances:
- Payment processors and financial institutions facilitating transactions through Interac, Visa, Mastercard, and MuchBetter
- Game software providers and platform technology partners, including Pragmatic Play, Evolution, Play'n GO, NetEnt, and others among our 116 providers
- Identity verification and KYC compliance service providers
- Regulatory and law enforcement authorities when required by law or our MGA licensing obligations
- Analytics and marketing service providers who help us improve our Spinyoo Casino experience
All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable data protection laws.
Data Retention
We retain your personal data for as long as your account with us remains active or as needed to fulfill the purposes outlined in this policy. After account closure, we may retain certain data for up to five years to comply with our regulatory and legal obligations. Once the retention period expires, we will securely delete or anonymize your information.
Your Rights
As a user of our Spinyoo Online Casino platform, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete information
- Right to erasure: You may request that we delete your data where there is no legitimate reason for us to continue processing it
- Right to restriction: You may ask us to limit how we process your data in certain circumstances
- Right to data portability: You may request a machine-readable copy of your data to transfer to another service
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at support@spinyoo.com. We will respond to your request within 30 days.
Security of Your Data
At Spinyoo Casino, we implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use SSL encryption technology across our platform and apply strict access controls to ensure that only authorized personnel can access your data. Our Spinyoo Online Casino security infrastructure is regularly reviewed and updated to address emerging threats and maintain the highest standards of data protection.
Children's Privacy
Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has registered on our Spinyoo Casino platform, we will immediately close the account and delete all associated personal data.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you through a notice on the Spinyoo Online Casino website or via email. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or complaints about how we handle your personal data at Spinyoo Casino, please do not hesitate to get in touch. You can reach our support team via live chat available 24/7 on our website or by emailing us at support@spinyoo.com. We are here to help and will do our best to address your concerns promptly and transparently.
Content updated: July 24, 2026